COVID-19 Update.

What this means for you and your Mercedes-Benz.

Mercedes-Benz Hawkes Bay response on Covid-19

Mercedes-Benz Hawkes Bay are working hard to ensure we can safely fulfil your vehicle requirements at Alert Level 2.

Our doors are open so you can come and visit us again. It is almost back to business as usual and we have the appropriate safety checks in place to keep everyone safe. These include contact tracing, sanitising, social distancing and managed entry.

These checks include:

  • Digitally collecting contact details via QR code scan from all visitors to our premises to ensure that we comply with contact tracing guidelines.
  • Stricter cleaning and sanitisation of all dealership and vehicle touch points.
  • Staff usage of approved Personal Protective Equipment (PPE).
  • Physical distancing amongst staff and customers.
  • Clearly documented and distributed policies for staff.
  • Managed entry to monitor the total number of people within our premises.

Contactless Servicing and Repair

If you’re planning to visit us for a service, we encourage you to make an appointment first. Our customer lounge facilities and loan cars are now available. However, when you book in let our team know if you plan to use these services. This helps us ensure everyone stays safe.

Call us on 06 834 2340 or email

Contactless Test Drives

To make an appointment for a contactless test drive call Spencer or Jon on 06 834 2340.

During this time Mercedes-Benz Hawkes Bay are committed to supporting our staff and customers. We welcome any phone calls or queries you may have and are ready to assist you at for any sales, service or parts support.

Thank you for your ongoing support. We look forward to seeing you soon.

Spencer Pallesen
Dealer Principal

Mercedes-Benz Financial Services New Zealand Response on COVID-19.

The COVID-19 virus continues to present unprecedented challenges and is affecting our customers and the community both locally and abroad. Supporting you and your business as we navigate through this complex and rapidly changing environment remains an absolute priority for Mercedes-Benz Financial Services.

We have introduced a number of supporting measures to assist you during these difficult times including the potential to defer your payments or refinance your loan*. Call Spencer or Jon to discuss your options further on 06 834 2340.

If you have been directly impacted by the COVID-19 outbreak and are unable to meet your obligations and require finance assistance, we ask you to please complete the below financial assistance form.