COVID-19 Traffic Light System - Red
What this means for you and your Mercedes-Benz.
Mercedes-benz Hawkes Bay response on COVID-19.
Our doors are open and sales consultations, servicing, technical support, and parts enquiries are available in person.
Whether you want to get a service, take a test drive, or simply browse the range - we would like to assure you that we have done everything to prepare our businesses to operate safely.
We follow the strict health and safety guidelines outlined by the government and are operating following social distancing and capacity restrictions.
Staff and customers are required to wear a face-covering unless they have proof of a government exemption.
When you visit us in person as a customer, a vaccine certificate is not required.
For additional peace of mind, contactless services across all departments including vehicle presentations, demonstrations, vehicle trade in valuations, servicing, technical support and of course parts requirements remain available to assist you with your motoring needs.
As the health and safety of our customers and staff remain our top priority, the following procedures are in place:
Contact Tracing – We will be digitally collecting contact details from all visitors to ensure that we comply with contact tracing guidelines. This includes the Government’s QR code poster to allow customers to register on the Ministry of Health’s COVID-19 tracing app available at the front door. In addition, we require all visitors to scan our own “I’M HERE” QR code to ensure we can contact people without any delay, if necessary.
PPE – Team members will continue to use approved Personal Protective Equipment.
Social Distancing – Staff and customers are required to maintain appropriate social distancing as per the government’s guidelines.
Loan Cars – Loan Cars are available (subject to availability). All touch-point surfaces within and around the vehicle will be sanitised before and after the loan.
Please do not visit our dealership if you have been at a location of interest or feeling unwell. Call us on 06 834 2340 to reschedule your booking.
We appreciate your support and look forward to seeing you again.
Spencer Pallesen | General Manager